Q: How do I make purchases on the site?
A: To place an order :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You will reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you can proceed to make your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you will need to choose your payment method then click “next” button.
7. After the steps above have been done, You need to reconfirm your billing details and agree on the terms and conditions.
8. Click “Confirm Order” to complete the order.

Q: What are the payment methods available?
A: Kurung Ladies RTW (Ready-To-Wear) offers various kind of Payment Methods as shown below :-
1. FPX Online Banking / Debit or Credit Card Payment : Via BillPlz 

2. Manual Bank Transfer 

MAYBANK : KURUNG LADIES ENTERPRISE 5641 1942 3691

CIMB : KURUNG LADIES ENTERPRISE 8602 57 8668

After you made the payment, please send us the payment details of :

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount paid :
Your Order No :

You may scan and email us at finance@kurungladies.com or send it through WhatsApp at +6010 404 1603.

Note: Your purchased products will not be delivered until we have this payment confirmation and it has been verified.


Q: How to change my account personal information and shipping address?

A: Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q: I forgot my Password for my account. What should I do to retrieve it?

A:

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to create a new password for your account.

Q: Can I cancel an existing order that have been made?
A: As soon as you have placed your order, we're on it - we know you need it fast! Unfortunately this means NO cancellations as we will be unable to make any changes as it's already being processed at the warehouse upon payment confirmation (literally within seconds!) 

Q: What is the product's transaction currency?
A: All products transaction currency will be done in RM (Ringgit Malaysia).
 

Q: How long will delivery take?
A: Delivery will usually take about 1 to 6 working days; depending on the location of the delivery. Delivery to overseas might take up to 20 working days or more.

Q: I have other questions.
A: Sorry that we're unable to clear your doubts from within our site. Please do drop us an email at admin@kurungladies.com for further assistance.